User Journey Map . User Journey Map Template Figma A touchpoint in a user journey map refers to interface interactions and in-app experiences User journey maps are useful to influence product design.
What Is Customer Journey Mapping and How to Start? from boagworld.com
A customer journey map (otherwise known as a user journey map) is a visual representation of how a user or customer interacts with your product It documents pain points for the roles and gain points.
What Is Customer Journey Mapping and How to Start? Work out who else is involved in delivering a user journey It documents pain points for the roles and gain points. While the argument can be made that the term 'customer' does a disservice to the method (because, especially for certain business-to-business products, not all of end users.
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